Please fill out the form below as best as possible.
Mystery shopper name:
Date of visit:
1.Please provide details on your first impressions as you approached the Black Olive.
2.Did you park in the pay & display car park outside the Black Olive?
3.How would you describe the outside area/ entrance to the Olive? Is there anything you would note to improve upon:
Please rate the below 1-10 based on your experience, 1= poor 10 = excellent:
1.How would you rate your greeting from the member of staff as you arrived?
2.Did you feel at ease with the member of staff?
3.Did the member of staff display a positive attitude?
4.In your opinion did the member of staff seem confident in their approach when welcoming you?
5.Did the member of staff greet you accordingly? i.e. use professional terminology?
6.In your opinion, how was the member of staff presented, were their uniform standards correct?
7.Were you promptly shown to your table & given your menus?
Please provide details on your experience below:
1.How would you describe the quality of the food?
2.How knowledgeable re menus/products was the member of staff?
3.Was your drink served in adequate time? If not please explain how this could be improved
4.Was the food served promptly and presentation neat and food hot? If not please explain what you like to see improve:
5.Was the table cleared in good time of dirty dishes/empty glasses? Please explain further where required:
6.Were you offered any extras i.e. dessert, tea/coffee If yes how was this served?
Overall findings:
Please provide any additional information you wish to share regarding your experience, including any helpful tips to improve our service
